Case - Printing Details

To view a printer friendly summary of the details, comments and correspondence history of a Case:

Through Team and Functional Area gain a view of the Case you wish to view.
In the Case Tools window click on the Printer Friendly button.
Select the Show Comments checkbox if you want to show the Case comments.
Select the Show Correspondence History checkbox if you want to show the Case correspondence history.
Click Refresh to update the printer friendly view.
From the File menu select Print to print the Case summary or simply select the Print button.