Reassigning a Problem

To reassign an existing Problem:

  1. In the Main Window of versaSRS right click the Problem you wish to reassign.
  2. In the Problem Tools menu click on the Reassign button.
  3. Select the Queue of the User you wish to reassign the Problem to.
  4. Select the Skill Group of the User you wish to reassign the Problem to.
  5. Select the User you wish to reassign the Problem to.
  6. Add any Comments you wish to add to the Problem
  7. Select the Send Assignment Alert to User if you wish to advise them via email of the Problem assignment.
  8. Click OK.


See Also

Opening a New Problem
Viewing a Problem
Closing a Problem
Assigning a Watcher to a Problem
Create a printer friendly summary of a Problem