Assigning a Watcher to a Problem

To assign a Watcher to a Problem :

  1. Through Queue Navigation Bar and Problem Filtering Bar select a view showing the Problem you wish to add a Watcher to.
  2. In the Problems Toolbar click on the Watchers button.
  3. Enter the email address of the User (or non-user) you wish to set as a Watcher of this Problem.
  4. Click Add.
  5. Click Close.


See Also

Problem Watcher Definition and example email
Problem Overview
Opening a New Problem
Viewing a Problem