Print Problem Details

To view a printer friendly summary of the details, comments and correspondence history of a Problem:

  1. Through Queue and Skill Group gain a view of the Problem you wish to view.
  2. In the Problem Tools window click on the Printer Friendly button.
  3. Select the Show Comments checkbox if you want to show the Problem comments.
  4. Select the Show Correspondence History checkbox if you want to show the Problem correspondence history.
  5. Click Refresh to update the printer friendly view.
  6. From the File menu select Print to print the Problem summary or simply select the Print button.


See Also

Opening a New Problem
Viewing a Problem
Closing a Problem
Problem Overview
Assigning a Watcher to a Problem