Closing a Problem
To Close an existing Problem:
- Through Queue Navigation Bar and Problem Filtering Bar select a view showing the Problem you wish to Close.
- In the Problems Toolbar click on the Update
button. - Select the Close in the Status drop down menu.
- Select Update.
Note: Make sure that you have unselected the "Send Closed Confirmation Email" checkbox if you do not wish the primary contact to be advised you have closed the Problem.
