Reassigning a Call

To reassign an existing Call :

1. Through Queue and Skill Group selection gain a view of the Call you wish to reassign.
2. In the Call Tools window click on the Reassign button.
3. Select the Queue of the User you wish to reassign the Call to.
4. Select the Skill Group of the User you wish to reassign the Call to.
5. Select the User you wish to reassign the Call to.
6. Add any Comments you wish to add to the Call
7. Select the Send Assignment Alert to User if you wish to advise them via email of the Call assignment.
8. Click OK.

See also :

Opening a New Call
Viewing a Call
Closing a Call
Assigning a Watcher to a call
Create a printer friendly summary of a call