Closing a Call

To Close an existing Call :

1. Through Queue Navigation Bar and Call Filtering Bar select a view showing the Call you wish to Close.
2. In the Calls Toolbar click on the Update button.
3. Select Close in the Status drop down menu.
4. Select Update.

NOTE: Make sure that you have unselected the "Send Closed Confirmation Email" checkbox if you do not wish the primary contact to be advised you have closed the Call.

See also :

Call Overview
Opening a New Call
Viewing a Call