Alert Notification Tags - What Tags are available?


versaSRS offers a large selection of Alert Notification Tags. These are simply labels that can be used within emails (or Templates) that will be replaced by the appropriate system variable, examples of use of these tags can be found thoughout this help file, using the links below.

# System Tag Description
1 [CALLID] Call number
2 [PROBLEM] Problem
3 [DETAILS] Details
4 [SOLUTION] Solution
5 [INITSOLUTIONTYPE] Initial Solution Type
6 [CALLTYPE] Call Type
7 [RECEIVEDBY] Received By
8 [CALLSTATUS] Call Status
9 [HDUSERFIRSTNAME] Logged by First Name
10 [HDUSERLASTNAME] Logged by Last Name
11 [QUEUE] Queue
12 [SKILLGROUP] Skill Group
13 [USERFIRSTNAME] User First Name (Call Owner)
14 [USERLASTNAME] User Last Name (Call Owner)
15 [PRIORITYID] Priority
16 [KEY1] Primary Key
17 [KEY2] Secondary Key
18 [KEY3] Tertiary Key
19 [DUEDATE] Due Date
20 [ESTSOLDATE] Estimated Solution Date
21 [PRCOMPANY] Primary Requestor Company
22 [PRFIRSTNAME] Primary Requestor First Name
23 [PRLASTNAME] Primary Requestor Last Name
24 [PRPHONE] Primary Requestor Phone
25 [PRDIVISION] Primary Requestor Division
26 [PRDEPARTMENT] Primary Requestor Department
27 [PRLOCATION] Primary Requestor Location
28 [PRCOMPUTER] Primary Requestor Computer
29 [PRUSERNAME] Primary Requestor Username
30 [PREMAIL] Primary Requestor Email Address
31 [SRCOMPANY] Secondary Requestor Company
32 [SRFIRSTNAME] Secondary Requestor First Name
33 [SRLASTNAME] Secondary Requestor Last Name
34 [SRPHONE] Secondary Requestor Phone
35 [SRDIVISION] Secondary Requestor Division
36 [SRDEPARTMENT] Secondary Requestor Department
37 [SRLOCATION] Secondary Requestor Location
38 [SRCOMPUTER] Secondary Requestor Computer
39 [SRUSERNAME] Secondary Requestor Username
40 [SREMAIL] Secondary Requestor Email Address


The following Tags are also available to the Call Assignment Alert template.

# System Tag Description
1 [ASSIGNMENTALERTCOMMENTS] Comments added by versaSRS operator when assigning a Call to a user


The following Tags are also available to the Due Date / Priority Change Notification template.

# System Tag Description
1 [DUEDATECHANGEDCOMMENTS] Comments added by versaSRS operator when the Call Due Date / Priority is changed


versaSRS also supports the following Task tags that can be used within Call Task Notification And Escalation email templates. The Call property tags defined above can also be included in these templates since each Task is associated with a Call.

# System Tag Description
1 [TASKID]

Task Number

2 [CALLID] Call Number
3 [TASKTITLE] Task Title
4 [TASKDETAILS] Task Details
5 [TASKNOTES] Task Notes
6 [TASKRESOLUTION] Task Resolution
7 [TASKTYPE] Task Type
8 [TASKTYPEID] Task Type ID
9 [TASKSTATUS] Task Status
10 [TASKSTATUSID] Task Status ID
11 [TASKPERCENTCOMPLETE] Task Percent Complete
12 [TASKRISK] Task Risk
13 [TASKRISKID] Task Risk ID
14 [TASKDATEENTERED] Task Date Entered
15 [TASKLASTUPDATED] Task Last Updated
16 [TASKDUEDATE] Task Due Date
17 [TASKDATECOMPLETED] Task Date Completed
18 [TASKCUSTOM1] Task Custom 1
19 [TASKCUSTOM1ID] Task Custom 1 ID
20 [TASKCUSTOM2] Task Custom 2
21 [TASKCUSTOM2ID] Task Custom 2 ID
22 [TASKCUSTOM3] Task Custom 3
23 [TASKCUSTOM3ID] Task Custom 3 ID
24 [TASKASSIGNEDTOCOMPANY] Task Assigned To Company
25 [TASKASSIGNEDTOFIRSTNAME] Task Assigned To First Name
26 [TASKASSIGNEDTOLASTNAME] Task Assigned To Last Name
27 [TASKASSIGNEDTOPHONE] Task Assigned To Phone
28 [TASKASSIGNEDTODIVISION] Task Assigned To Division
29 [TASKASSIGNEDTODEPARTMENT] Task Assigned To Department
30 [TASKASSIGNEDTOLOCATION] Task Assigned To Location
31 [TASKASSIGNEDTOCOMPUTER] Task Assigned To Computer
32 [TASKASSIGNEDTOUSERNAME] Task Assigned To Username
33 [TASKASSIGNEDTOEMAIL] Task Assigned To Email
34 [TASKTRIGGER1] Task Trigger 1 Date / Time
35 [TASKTRIGGER2] Task Trigger 2 Date / Time
36 [TASKTRIGGER3] Task Trigger 3 Date / Time
37 [TASKTRIGGER4] Task Trigger 4 Date / Time
38 [TASKTRIGGER5] Task Trigger 5 Date / Time
39 [TASKTRIGGERRECIPIENTS1] Task Trigger 1 Recipients
40 [TASKTRIGGERRECIPIENTS2] Task Trigger 2 Recipients
41 [TASKTRIGGERRECIPIENTS3] Task Trigger 3 Recipients
42 [TASKTRIGGERRECIPIENTS4] Task Trigger 4 Recipients
43 [TASKTRIGGERRECIPIENTS5] Task Trigger 5 Recipients
44 [TASKESCALTIONLEVEL]

Task Escalation Level
(note: only available to Action Escalation Notification emails.)



See also :

Action Types and Email Recipients
Which system Labels can be renamed

Example Tag Uses :

Open Confirmation Emails
Closed Confirmation Emails
Alert Emails

Queue Watcher Definition and example email
Skill Group Watcher Definition and example email
Call Watcher Definition and example email