Alert/Notification Emails

There are many types of Alert/Notification emails within versaSRS:

• Call / Skill Group / Queue Wather emails.
• Call Assignment Alert.
• Call Due Date Alert.
• Call Estimated Solution Date Alert.
• Call Due Date Alert.
• Call Escalation Notification emails.
• Action Notification emails.
• Action Escalation emails.

All of the above emails are based on templates, defined for each queue, and consisting of a Subject and a Message. Consequently the email that is sent is governed by the Queue that the email is generated by.

Call Assignment Alert email sample message Subject Code

Call Assignment Alert For Call # [CALLID].<BR>

 

Note: in the example above, the Alert Notification Tag [CALLID] will be replaced with the appropriate call number, resulting in an email subject line that may look like this:

Call Assignment Alert For Call # 90146.

Call Assignment Alert Message Code

<FONT face=Verdana color=#000080 size=2> <HR width="100%" color=#000080 SIZE=1> Call Assignment Alert For Call # [CALLID].<BR> <P>To view the call details, <A href="http://localhost/versasrs/printcall.aspx?callid=[CALLID]" target=_blank>click here</A>. </P> <HR width="100%" color=#000080 SIZE=1> <HR width="100%" color=#000080 SIZE=1> </FONT>

Note: in the example above, the Alert Notification Tag [CALLID] will be replaced with the appropriate number, so the resultant email may actually look like:

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Call Assignment Alert For Call # 90146.


To view the call details, click here.

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See also :

Queue Overview
Open Confirmation Emails
Closed confirmation emails