| Action Type | Email Recipients | |
| 1 | CALL_TYPE_CHANGE | Watchers |
| 2 | CALL_RECEIVED_BY_CHANGE | Watchers |
| 3 | CALL_PRIORITY_CHANGE | Watchers |
| 4 | CALL_KEY_CHANGE | Watchers |
| 5 | CALL_DUE_DATE_CHANGE | Watchers |
| 6 | CALL_EST_SOL_DATE_CHANGE | Watchers |
| 7 | CALL_SOLUTION_TYPE_CHANGE | Watchers |
| 8 | CALL_TEAM_CHANGE | Watchers |
| 9 | CALL_CATEGORY_GROUP_CHANGE | Watchers |
| 10 | CALL_USER_CHANGE | Watchers |
| 11 | CALL_NOTES_CHANGE | Watchers |
| 12 | CALL_PRIMARY_REQUESTOR_CHANGE | Watchers |
| 13 | CALL_SECONDARY REQUESTOR_CHANGE | Watchers |
| 14 | CALL_COMMENTS | Watchers |
| 15 | CALL_RESPONSE_TO_REQUESTORS | Watchers, Requestor(s), Cc, Bcc |
| 16 | CALL_RESOLVE_AND_CLOSE | Watchers, Requestor(s), Cc, Bcc |
| 17 | CALL_STATUS_CHANGE | Watchers |
| 18 | EMAIL_OPENED_CALL | Watchers |
| 19 | EMAIL_UPDATE | Watchers |
| 20 | CALL_LOGGED | Watchers |
| 21 | CALL_OPEN_CONFIRMATION | Watchers, Requestor(s) |
| 22 | CALL_CLOSE_CONFIRMATION | Watchers, Requestor(s) |
| 23 | CALL_DUE_DATE_ALERT | Watchers, Owner |
| 24 | CALL_EST_SOL_DATE_ALERT | Watchers, Owner |
| 25 | CALL_ASSIGNMENT_ALERT | Watchers, Owner |
| 26 | EMAIL_SENT | Watchers, To, Cc, Bcc |
| 27 | CALL_SUBJECT_CHANGE | Watchers |
| 28 | CALL_DETAILS_CHANGE | Watchers |
| 29 | ESCALATION_NOTIFICATION | Watchers |
| 30 | CALL_LOGGED_DATE_CHANGE | Watchers |
| 31 | CALL_DUE_DATE_PRIORITY_CHANGED_NOTIFICATION | Watchers |
| 50 | TASK_TITLE_CHANGE | Watchers |
| 51 | TASK_DETAILS_CHANGE | Watchers |
| 52 | TASK_NOTES_CHANGE | Watchers |
| 53 | TASK_RESOLUTION_CHANGE | Watchers |
| 54 | TASK_TYPE_CHANGE | Watchers |
| 55 | TASK_STATUS_CHANGE | Watchers |
| 56 | TASK_PERCENT_COMPLETE_CHANGE | Watchers |
| 57 | TASK_RISK_CHANGE | Watchers |
| 58 | TASK_DUE_DATE_CHANGE | Watchers |
| 59 | TASK_DATE_COMPLETED_CHANGE | Watchers |
| 60 | TASK_CUSTOM1_CHANGE | Watchers |
| 61 | TASK_CUSTOM2_CHANGE | Watchers |
| 62 | TASK_CUSTOMCBOX1_CHANGE | Watchers |
| 63 | TASK_ASSIGNED_TO_CHANGE | Watchers |
| 64 | TASK_TRIGGERDATE1_CHANGE | Watchers |
| 65 | TASK_TRIGGERDATE2_CHANGE | Watchers |
| 66 | TASK_TRIGGERDATE3_CHANGE | Watchers |
| 67 | TASK_TRIGGERDATE4_CHANGE | Watchers |
| 68 | TASK_TRIGGERDATE5_CHANGE | Watchers |
| 69 | TASK_RECIPIENTS1_CHANGE | Watchers |
| 70 | TASK_RECIPIENTS2_CHANGE | Watchers |
| 71 | TASK_RECIPIENTS3_CHANGE | Watchers |
| 72 | TASK_RECIPIENTS4_CHANGE | Watchers |
| 73 | TASK_RECIPIENTS5_CHANGE | Watchers |
| 74 | TASK_NOTIFICATION | Watchers |
| 75 | TASK_ESCALATION_NOTIFICATION | Watchers |
| 76 | TASK_EMAIL_SENT | Watchers |
| 77 | TASK_CUSTOM3_CHANGE | Watchers |
| 78 | CALL_CONFIDENTIAL_COMMENTS | Watchers |
| 79 | CALL_TELEPHONE_CALL | Watchers |
| 80 | SEND_FAX | Watchers |
| 81 | EMAIL_EMBEDDED_OBJECTS | N/A |
| 82 | CLOSURE_TYPE_CHANGE | Watchers |
| 83 | TASK_ATTACHMENTS | N/A |
See also :
Call Alert Emails descriptions and example
Queue Watcher description and example email
Skill Group Watcher description and example email
Call Watcher description and example email