Case - Status Locked
In order to protect against the situation where more than one User of the SRS make changes to the same Case at the same time, a Case will be locked once it is opened for updating by a user.
If the Case is locked, the symbol 
will be showing, and any attempt to update that Case will result in a message "This record is currently locked" being displayed.
Administrator can unlock records by selecting Administrator >> System Tools >> Unlock Records.
Q: How do I know who is "locking" the Case?
A: By moving your mouse over the Locked symbol the same of the user with that Case open will be displayed.
A: Yes, you can create a printer friendly version of the Case
