Alert/Notification Emails

The Alert/Notification Emails can be managed under Administrator >> Queues >> Manage System Queues >> Edit

There are many types of Alert/Notification email within versaSRS:

• Open Confirmation
• Closed Confirmation
• Queue Watchers
• Group Watchers
• Case Watchers
• Case Assignment Alert
• Due Date Alert
• Estimated Solution Date
• Due Date/Priority Change Notification
• Escalation Notification

All of the above emails are based on templates, defined for each queue, and consisting of a Subject and a Message. Consequently the email that is sent is governed by the Queue that the email is generated by.

Call Assignment Alert Subject Example

Note: in the example above, the Alert Notification Tag [CALLID] will be replaced with the appropriate call number, resulting in an email subject line that may look like this:

Call Assignment Alert For Call # 90146.

The Notification Email can be created by double clicking the message box which will display the HTML Editor allowing a user with no HTML experience to construct the message which is then converted to HTML in the message box.

Note: in the example above, the Alert Notification Tags will be replaced with the appropriate data.

See Also

Queue Overview
Action types and email recipients
Notification Alerts
Open confirmation Email description and example

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