Action Types - Email Recipients
Within versaSRS there is the ability to Assign people as Queue Watchers, Skill Group Watcher, or Call Watchers.
The table below summarizes actions or events that can happen to a Call or Task (automatically through the system or via User or Requestor updates), the emails that will result from these actions, and who will be notified.
| Action ID | Action Type | Email Recipients |
|---|---|---|
| 1 | CALL_TYPE_CHANGE | Watchers |
| 2 | CALL_RECEIVED_BY_CHANGE | Watchers |
| 3 | CALL_PRIORITY_CHANGE | Watchers |
| 4 | CALL_KEY_CHANGE | Watchers |
| 5 | CALL_DUE_DATE_CHANGE | Watchers |
| 6 | CALL_EST_SOL_DATE_CHANGE | Watchers |
| 7 | CALL_SOLUTION_TYPE_CHANGE | Watchers |
| 8 | CALL_TEAM_CHANGE | Watchers |
| 9 | CALL_CATEGORY_GROUP_CHANGE | Watchers |
| 10 | CALL_USER_CHANGE | Watchers |
| 11 | CALL_NOTES_CHANGE | Watchers |
| 12 | CALL_PRIMARY_REQUESTOR_CHANGE | Watchers |
| 13 | CALL_SECONDARY REQUESTOR_CHANGE | Watchers |
| 14 | CALL_COMMENTS | Watchers |
| 15 | CALL_RESPONSE_TO_REQUESTORS | Watchers, Requestor(s), Cc, Bcc |
| 16 | CALL_RESOLVE_AND_CLOSE | Watchers, Requestor(s), Cc, Bcc |
| 17 | CALL_STATUS_CHANGE | Watchers |
| 18 | EMAIL_OPENED_CALL | Watchers |
| 19 | EMAIL_UPDATE | Watchers |
| 20 | CALL_LOGGED | Watchers |
| 21 | CALL_OPEN_CONFIRMATION | Watchers, Requestor(s) |
| 22 | CALL_CLOSE_CONFIRMATION | Watchers, Requestor(s) |
| 23 | CALL_DUE_DATE_ALERT | Watchers |
| 24 | CALL_EST_SOL_DATE_ALERT | Watchers |
| 25 | CALL_ASSIGNMENT_ALERT | Watchers |
| 26 | EMAIL_SENT | Watchers, To, Cc, Bcc |
| 27 | CALL_SUBJECT_CHANGE | Watchers |
| 28 | CALL_DETAILS_CHANGE | Watchers |
| 29 | ESCALATION_NOTIFICATION | Watchers |
| 30 | CALL_LOGGED_DATE_CHANGE | Watchers |
| 31 | CALL_DUE_DATE_PRIORITY_CHANGED_NOTIFICATION | Watchers |
| 50 | TASK_TITLE_CHANGE | Watchers |
| 51 | TASK_DETAILS_CHANGE | Watchers |
| 52 | TASK_NOTES_CHANGE | Watchers |
| 53 | TASK_RESOLUTION_CHANGE | Watchers |
| 54 | TASK_TYPE_CHANGE | Watchers |
| 55 | TASK_STATUS_CHANGE | Watchers |
| 56 | TASK_PERCENT_COMPLETE_CHANGE | Watchers |
| 57 | TASK_RISK_CHANGE | Watchers |
| 58 | TASK_DUE_DATE_CHANGE | Watchers |
| 59 | TASK_DATE_COMPLETED_CHANGE | Watchers |
| 60 | TASK_CUSTOM1_CHANGE | Watchers |
| 61 | TASK_CUSTOM2_CHANGE | Watchers |
| 62 | TASK_CUSTOMCBOX1_CHANGE | Watchers |
| 63 | TASK_ASSIGNED_TO_CHANGE | Watchers |
| 64 | TASK_TRIGGERDATE1_CHANGE | Watchers |
| 65 | TASK_TRIGGERDATE2_CHANGE | Watchers |
| 66 | TASK_TRIGGERDATE3_CHANGE | Watchers |
| 67 | TASK_TRIGGERDATE4_CHANGE | Watchers |
| 68 | TASK_TRIGGERDATE5_CHANGE | Watchers |
| 69 | TASK_RECIPIENTS1_CHANGE | Watchers |
| 70 | TASK_RECIPIENTS2_CHANGE | Watchers |
| 71 | TASK_RECIPIENTS3_CHANGE | Watchers |
| 72 | TASK_RECIPIENTS4_CHANGE | Watchers |
| 73 | TASK_RECIPIENTS5_CHANGE | Watchers |
| 74 | TASK_NOTIFICATION | Watchers |
| 75 | TASK_ESCALATION_NOTIFICATION | Watchers |
| 76 | TASK_EMAIL_SENT | Watchers |
| 77 | TASK_CUSTOM3_CHANGE | Watchers |
| 78 | CALL_CONFIDENTIAL_COMMENTS | Watchers |
| 79 | CALL_TELEPHONE_CALL | Watchers |
| 80 | SEND_FAX | Watchers |
| 81 | EMAIL_EMBEDDED_OBJECTS | N/A |
| 82 | CLOSURE_TYPE_CHANGE | Watchers |
| 83 | TASK_ATTACHMENTS | N/A |
See Also
Alert Emails descriptions and example
Queue Watcher description and example email
Skill Group Watcher description and example email
Watcher description and example email