Adding Comments to a Task
Often a User may wish to simply add some comments to a given Task. Maybe some progress has been made on the Task that they wish to record, or the Task has been resolved and some comments are required by way of explanation. There are three areas where these types of comments can be added, Details, Notes, and ,Resolution. To add comments to an existing Task:
- Through Team Navigation Bar and Call Filtering Bar select a view showing the Call containing the Task
- Right-click on the Call and select
Details or simply double-click on the Call.
- Select the Tasks Tab.
- Double-click on the Task you wish to add comments to. This will display the Task Details screen.
- Select the Update Task icon located on the right hand side of the toolbar.
- On the Task Update screen insert the comments you wish to add to the task in the normal text area.
- Select Update to update the task with the comments.
