VersaDev - versaSRS
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Alert/Notification Emails

The Alert/Notification Emails can be managed under Administrator >> Queues >> Manage System Queues >> Edit

There are many types of Alert/Notification email within versaSRS:

• Call / Skill Group / Queue Watcher emails.
• Call Assignment Alert.
• Call Due Date Alert.
• Call Estimated Solution Date Alert.
• Call Due Date Alert.
• Call Escalation Notification emails.
• Action Notification emails.
• Action Escalation emails.

All of the above emails are based on templates, defined for each queue, and consisting of a Subject and a Message. Consequently the email that is sent is governed by the Queue that the email is generated by.

Call Assignment Alert Subject Example

Note: in the example above, the Alert Notification Tag [CALLID] will be replaced with the appropriate call number, resulting in an email subject line that may look like this:

Call Assignment Alert For Call # 90146.

The Notification Email can be created by double clicking the message box which will display the HTML Editor allowing a user with no HTML experience to construct the message which is then converted to HTML in the message box.

Note: in the example above, the Alert Notification Tags will be replaced with the appropriate data.

See Also

Queue Overview
Closed confirmation Email description and example
Open confirmation Email description and example

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