Assigning a User to a Queue

versaSRS allows a User to be assigned to any number of Queues and Skill Groups. For a User to be assigned Calls in a specific Skill Group (and therefore Queue) they must be Assigned to that Queue:

1. Select the Administrator menu.
2. Select the Manage System Queues menu Item.  This will open the System Queues screen.
3. Select the Queue you wish to Assign/Un-Assign a User to
4. Select the Users Button.This will open the Queue Users screen.
5. Select the User(s) you wish to Assign/Un-Assign using the >> & << buttons

Note: If you assign a User to a Queue but the User is not assigned to any of the Skill Groups of the Queue, the User will can not be assigned Calls. This allows you to grant a User access to a Queue but not take on the responsibility of a Call Owner.

See also :

Adding a new User
Removing a User from the system
Assigning a User to a Queue
Queue Overview