Alert/Notification Emails
The Alert/Notification Emails can be managed under Administrator >> Teams >> Manage System Teams >> Edit
There are many types of Alert/Notification email within versaSRS:
- Open Confirmation
- Closed Confirmation
- Team Watchers
- Group Watchers
- Case Watchers
- Case Assignment Alert
- Due Date Alert
- Estimated Solution Date
- Due Date/Priority Change Notification
- Escalation Notification
- RFC Approver Notification
- Task Notification
- Task Escalation Notification
- Task Workflow Parent Notification
- Task Workflow Rejection Predecessor Notification.
All of the above emails are based on templates, defined for each Team, and consisting of a Subject and a Message. Consequently the email that is sent is governed by the Team that the email is generated by.
Case Assignment Alert Subject Example
Case Assignment Alert For Case # [CALLID].
Note: in the example above, the Alert Notification Tag [CALLID] will be replaced with the appropriate Case number, resulting in an email subject line that may look like this:
Case Assignment Alert For Case # 90146.
The Notification Email can be created by double clicking the message box which will display the HTML Editor allowing a user with no HTML experience to construct the message which is then converted to HTML in the message box.
VersaDev Support - Assignment
Notification
[USERFIRSTNAME], the
following [CALLSTATUS] Case has been assigned to you:
Case Number:
[CALLID]
Requestor:
[PRFIRSTNAME] [PRLASTNAME]
Qualifier 1:
[KEY1]
Qualifier 2:
[KEY2]
Qualifier 3:
[KEY3]
Subject:
[PROBLEM]
Due Date:
[DUEDATE]
Link:
Link to Case (printer
friendly)
Details:
[DETAILS]
Assignment Comments:
[ASSIGNMENTALERTCOMMENTS]
Note: in the example above, the Alert Notification Tags will be replaced with the appropriate data.