System Labels
Many of the labels used in versaSRS can be re-named to suit each business, these labels are listed below.
Each of these labels can be modified using the System Label editor, select Administrator menu >> System Tools >> Manage System Labels.
Note: When making changes to the Global Labels you will need to reload the the Global Settings in versaSRS by selecting Administrator >> System Tools >> System Info >> Reload Global Settings
| Label ID | System Label | Default Label | Suggestions |
|---|---|---|---|
| 1 | SysLabel1 | Call | Case |
| 2 | SysLabel2 | Call Number | Case Number |
| 3 | SysLabel3 | Problem | Subject |
| 4 | SysLabel4 | Call Type | Case Type |
| 5 | SysLabel5 | Details | Description |
| 6 | SysLabel6 | Initial Solution Type | Initial Solution Type |
| 7 | SysLabel7 | Solution | Solution |
| 8 | SysLabel8 | Queue | Team |
| 9 | SysLabel9 | Skill Group | Group |
| 10 | SysLabel10 | User | Staff Member |
| 11 | SysLabel11 | Priority | Priority |
| 12 | SysLabel12 | Key 1 | Category 1 |
| 13 | SysLabel13 | Key 2 | Category 2 |
| 14 | SysLabel14 | Key 3 | Category 3 |
| 15 | SysLabel15 | Division | Division |
| 16 | SysLabel16 | Department | Department |
| 17 | SysLabel17 | Location | Location |
| 18 | SysLabel18 | Computer | Anything |
| 19 | SysLabel19 | Username | Anything |
| 20 | SysLabel20 | Owner | Responsible |
| 21 | SysLabel21 | Calls | Cases |
| 22 | SysLabel22 | Queues | Teams |
| 23 | SysLabel23 | Skill Groups | Groups |
| 24 | SysLabel24 | Task Custom 1 | Task Custom 1 |
| 25 | SysLabel25 | Task Custom 2 | Task Custom 2 |
| 26 | SysLabel26 | Task Custom 3 | Task Custom 3 |
| 27 | SysLabel27 | Task Custom 4 | Task Custom 4 |
| 28 | SysLabel28 | Asset Custom 1 | Division |
| 29 | SysLabel29 | Asset Custom 2 | Department |
| 30 | SysLabel30 | Asset Custom 3 | Location |
| 31 | SysLabel31 | Closure Type | Closure Type |
See Also
Action Types and Email Recipients
What Tags are available for email notifications