Linking an Asset to a Call

A  Call my be associated with one or more Assets (eg Computer, printer, software etc).

1. Through Queue Navigation Bar and Call Filtering Bar select a view showing the Call you wish to view.
2. Right-click on the Call and select Details or simply double-click on the Call.
3. Select the Asset Tab from the Call Details window.
4. Enter the appropriate Asset # within the text box corresponding to the Asset you wish to link to the Call.
5. Click on the Add button to link the asset to the Call.

See also :

Viewing an Asset
Editing an Asset
Deleting an Asset