VersaDev
VersaDev
Delivering Business Software Solutions

VersaDev
versaSRS - Sample Screenshots (version 4.0.0)

Screen Description
Click to view larger image The main versaSRS screen showing:

i.) The Skill Groups and Users of the Queue
ii.) A list view of the Current calls within the Queue
iii.) Right-hand Reading Pane (display optional)
iv.) VersaSRS Call Search panel
Click to view larger image Call logging screen - tab 1 selected

This screen shows the information that is captured when logging a call.
Click to view larger image The contacts module allows operators to browse VersaSRS contacts managed by VersaDev's CRM system - VersaCRM. On selecting either a Primary or Secondary Requestor contact, the Client Details fields are updated accordingly.
Click to view larger image KnowledgeDev, a module of VersaSRS provides a Microsoft style Knowledge Base tool. Insert portions of knowledge base articles in to the Call Solution field or simply select the appropriate button to automatically insert the knowledge base solution text or hyperlink.
Click to view larger image Call Update screen - tab 1 selected

The Call Update screen allows operators to:

i.) Record comments and time worked against a call
ii.) Provide feedback to requestors
iii.) Resolve and close a call
iv.) Send email to a third-party
v.) Change the Call status


All correspondence and operations performed against a call are logged by the system and form part of the Call Audit log.
Click to view larger image Call Update screen - Billing tab selected

Flexible billing module.
Click to view larger image This screen shows a list of Scheduled Calls (Jobs) within the system and the date they will next appear within the system. Scheduled calls are driven by Call (Job) templates and their recurrence pattern.

Examples of Scheduled Calls:
i.) Perform a tape backup every Friday
ii.) Sales follow up - Call ACME and Monday of the last week of each month. How is the system performing?
Click to view larger image The Scheduled Call Recurrence Pattern management screen.
Click to view larger image Manage Queue Details - Tab 1

This screen shows the general properties that define the Queue.
Click to view larger image Primary, Secondary and Tertiary keys are managed by the system. Combinations of these keys (key sets) can be formed for a given Queue as a way of classifying a Call. Each Queue key set can then be assigned a Priority. Based on the Priority settings for a Queue, this key set governs the Call's Due Date. Note: the operator may override the calculated Due Date either by changing the Call Priority or by entering a specific Due Date.
Click to view larger image VersaSRS user profile management screen.
Microsoft
 Testimonials

"You’re product is ABSOLUTELY AMAZING and has become an integral way of how our company now operates!"

Sean Brown.
Clear Link Networks, Inc.

"We were immediately impressed with versaSRS’ broad feature set, the wealth of information on their website and their willingness to allow us to experience the solution via their demonstration system without having to first jump over sales induced hurdles"

Randall O. Walrond.
President,
IVR Technologies.

"The pre-sales support I received was excellent!”

Mike McPoyle.
Lotus Notes Team,
Footlocker.

"I’m very impressed with the flexibility of this product.”

Jeff Leichty.
Director of Information Technology,
Indiana Institute of Technology.

"I've download VersaCAT & VersaSRS, and I'm very impressed ...
Thank you for getting back to me so quickly. It's nice to see a company that takes an interest in the opinions of potential customers!”

William Kristoph.
Systems Administrator,
Leon County Clerk of Courts.

"I tried 17 different customer support SW and, according to screen shots and feature list, I've found this one is the best, with most comprehensive list of features.”

Robert Zenzerovic.
Istracom D.O.O.

"... thanks for the kind follow-up; we are very happy about the support and the response of your consultants. We believe that the support and service are key criteria when evaluating any system.”

Tareq Nu'man.
Systems Engineer,
Universe Computers, Kuwait.