VersaDev
VersaDev
Delivering Business Software Solutions

VersaDev
versaSRS HelpDesk - Download

 :: versaSRS Software

Version: 4.1.0
Released: December 2009
Platform: Windows Server 2008/2003/2000, Windows 7*, Windows Vista*, Windows XP*
File Size: 14MB

Sites with an existing installation please note: The Software Downloads below (v4.1.0) ARE NOT an Update or Upgrade. The v4.1.0 Upgrade Package, for eligible Customers is now available and VersaDev will contact you directly to inform you on when and how you will be able to obtain it.

The Community Edition or Full Trial Enterprise Edition can be upgraded to Standard, Professional or Enterprise Edition on purchase. A comprehensive feature list and edition comparison can be found here.

Free Community Edition

  •  1 technician / operator license
  •  Unlimited tickets
  •  Unlimited emails
  •  1 queue
  •  All modules activated
  •  Never expires


INCLUDES FREE SUPPORT
(Log 2 support tickets over 2 months)

Download Now!

Click the "Request Key" button below to register for a Free Community Edition license key.

Request Key
Free Full Trial Enterprise Edition

  •  250 technician / operator licenses
  •  250 tickets (after which expires)
  •  Unlimited emails
  •  Unlimited queues
  •  All modules activated

INCLUDES FREE SUPPORT
(Log 2 support tickets over 2 months)

Download Now!

Click the "Request Key" button below to register for a Full Trial Enterprise Edition license key.

Request Key


* Microsoft Windows 7, Windows Vista, Windows XP is only suitable for evaluation purposes and single user instances. More than one user environments will require MS Windows Server 2000, 2003 or 2008.

** The default font for versaSRS v3.3.0 is Segoe UI. This font will already be installed if you are accessing versaSRS from a Microsoft Windows Vista workstation or have Microsoft Office 2007 installed.
To download the Segoe UI font, click here >>

Download Description
Click to View Software Installation & Instruction Manual
(This manual is included in above download package)
Click to View Online Help Manual
(Covers all application usage information)
Click to View versaSRS - Software Licensing Agreement
Click to View versaSRS - Release Notes
Click to download Download the Segoe UI font


 :: versaSRS Patches 


Download Description
Click to Download versaSRS version 4.0.0 - Patch 002
(5-September-2008)

Please apply versaSRS HelpDesk version 4.0.0 - Patch 001 then versaSRS version 4.0.0 - HotFix 001 before applying this patch.
Click to View KB versaSRS version 4.0.0 - HotFix 001
(4-June-2008)

This KnowledgeBase Article addresses an incorrect page reference (login screen) when clicking "New Contact" button from Contact Search screen.
Click to Download versaSRS version 4.0.0 - Patch 001
(22-July-2008)
Click to View KB versaSRS version 3.3.0 - HotFix 001
(4-Oct-2007)

This KnowledgeBase Article addresses an error which occurs (after new installation) when the new call icon or queue dropdown is clicked.
Click to Download versaSRS version 3.2.3 - Patch 003
(3-Oct-2006)
Click to Download versaSRS version 3.2.3 - Patch 002
(29-Sep-2006)
Click to Download versaSRS version 3.2.3 - Patch 001
(28-Aug-2006)
Click to Download versaSRS version 3.2.2 - Patch 002
(21-MAR-2006)
Click to Download versaSRS version 3.2.2 - Patch 001
(10-FEB-2006)
Click to Download versaSRS version 3.2.2 Database Upgrade Script
Fix for Database Script Issues - Patch 001
(12-DEC-2005)

The above Patch is for Existing Clients who have an Annual Support & Software Upgrades Agreement Only - The Password to Open the Patch Zip File is the same Password as supplied in the v3.2.2 Upgrade Package Email sent to you by VersaDev.

 :: Companion Tools & Modules 


Download Description
Click to View versaSRSMobile / MS Outlook Plugin - FREE

Giving your staff the power of mobility, versaSRSMobile allows versaSRS calls/jobs to be taken anywhere on a Pocket PC - no longer tying them to their desk.

Operators can use versaSRSMobile as a plugin to Microsoft Outlook, providing staff with the ability to view all versaSRS related calls/jobs directly through their Outlook folders. This means that Support Staff can monitor calls or jobs in versaSRS without having to be in the main versaSRS application.
Click to View versaCAT - versaSRS Client Access Tool (Self Service)

versaCAT allows your clients to view their current support requests, update existing ones and log new requests via a Web-browser based portal.
Click to Download versaSRS HelpDesk - Microsoft Windows 7/Vista Gadget

This gadget allows you to monitor the health of the versaSRS Windows services.
Click to Download versaKB version 2.0.0 (28-AUG-2008)

versaKB is a seperate stand alone plugin for allowing versaSRS authored Knowledge Base articles to be published to your Intranet / Internet.
Click to Download versaSRS - Service Monitor v.3.0 (Released 15th February 2010)

The versaSRS Service Monitor allows you to monitor the health of the versaSRS Windows Services. Should a versaSRS HelpDesk service fail, the monitoring service will send an email alert to a nominated SMTP account, as well as attempt to automatically restart the Service.
Click to Download versaSRS - Cleanup

versaSRS-Cleanup is a simple command line utility that can be used to delete temporary files generated by the versaSRS Windows services. This tool can be scheduled to run and configured to delete temporary files that are older than a user defined number of days.
Click to Download Multiple Tickets Creator

This stand-alone desktop application can be used to import existing Tickets/Issues/Calls/Cases from another system into versaSRS Help Desk. Very handy for bulk loading of data to create new records. (The input source file must be in Excel (xls) format with the main Worksheet named Sheet1).
Watch the Demo Video

Contact Us for details 		Bulk Template Update Tool

The versaSRS BULK TEMPLATE UPDATE TOOL is a Powerful Solution to quickly and effectively; - Peform Bulk Call Status Changes - Send Bulk Email Correspondence - Apply Bulk Billing Information - Record Bulk Call Based Time - Update virtually anything in a Call that can be driven by a Call Update Template.
Click to Download Assets Import Tool (PDF Manual included in package)

This stand-alone desktop application can be used to import Assets into the Assets Table of the versaSRS Help Desk Database. (The input source file must be in Excel (xls) format with the main Worksheet named Sheet1).
Click to Download versaContax Import Tool v1.0.0 (Released 16th February 2010)

This stand-alone desktop application can be used to import contacts / users / organizations sourced from Active Directory and Microsoft Excel, into versaSRS Help Desk Database version 4.0.0 (or above) which is using integrated versaCRM module.

ReadMe.txt included in package

Contact Us for details Extended Call Logging Via Email/Web Forms Using XML

Take advantage of Extended and Advanced Call Logging via Email/Web Forms using XML Tagging.

versaSRS provides a very powerful mechanism to uniquely define all the properties of a Call when logged via email. This is achieved via an XML style document defined as part of the email body. The XML style document can be used to describe how the Call should explicitly be logged within the system and can completely define all required elements of a call.

This solution allows businesses the ability to create their own Custom Intranet/Internet Web Forms or utilise existing business applications, which can be used by System Operators or End Customers alike, to log and generate a call into versaSRS, without having to expose or effectively use the main versaSRS HelpDesk Application Interface.

This allows you business the power and flexibility to create and customize your own System Operator and End Customer Portals, and still leverage off of the underlying power and processes of versaSRS.
Click to Download Microsoft® Exchange Server Global Address List (GAL) to Database Import Tool

VersaDev recommends GALtoDB (supplied by Essential Methods) for importing your MS Exchange GAL into the versaSRS Database.

After creation of the GALtoDB Table in the versaSRS Database, for successful import of this data into the versaSRS Contacts Table, the below Stored Procedure needs to be executed against the versaSRS Database.
Click to Download Push GALtoDB Table Data to versaSRS Contacts Table

This Stored Procedure will Map the data from the Database Table created by GALtoDB into the necessary versaSRS Contacts Table. Instructions are included in the file.

 :: Installation, Instructions & Help Files 


Download Description
Click to View versaSRS - Installation & Instruction Manual
Click to View Email Setup Instructions

 :: Useful Apps 


Download Description
Click to Download SQL Server Web Data Administrator - Manage SQL Server 2000 or Microsoft SQL Server 2000 Desktop Engine (MSDE 2000)
Click to Download Microsoft SQL Server 2000 Desktop Engine (MSDE 2000) - FREE from Microsoft
Click to Download Microsoft SQL Server 2005 Express - FREE from Microsoft

 :: versaSRS Sample Reports 

Right click on the required report and Select "Save Target As..." when prompted to specify the file name set the "Save As Type" to "All files" and ensure that the filename extension is .TXT and not .HTM.

Within versaSRS, create a new report (Administrator / Manage Reports) and copy the contents of the text file to the Report section.

Download Description
right click to download and save Call Logging Summary Report
right click to download and save Cases Closed By Category
right click to download and save Cases Closed By Customer
right click to download and save Cases Closed By User
right click to download and save Cases Logged
right click to download and save Current Cases By Category
right click to download and save Current Cases By User
right click to download and save KPIs Cases Closed By Customer And Category
right click to download and save Open Case Action Status Report By Category
right click to download and save Open Case Action Status Report By Team
right click to download and save Overdue Calls No Response To Requestor
right click to download and save Overdue Cases By User
right click to download and save Percent Cases Closed By Due Date For Customer
right click to download and save Assets Report
right click to download and save Assets Summary
right click to download and save Chart Sample
right click to download and save Database Column Usage
right click to download and save Database Stored Procedures
right click to download and save Database Table Properties
right click to download and save Database Tables And Views
right click to download and save Database Views
Microsoft
 Testimonials

"You’re product is ABSOLUTELY AMAZING and has become an integral way of how our company now operates!"

Sean Brown.
Clear Link Networks, Inc.

"We were immediately impressed with versaSRS’ broad feature set, the wealth of information on their website and their willingness to allow us to experience the solution via their demonstration system without having to first jump over sales induced hurdles"

Randall O. Walrond.
President,
IVR Technologies.

"The pre-sales support I received was excellent!”

Mike McPoyle.
Lotus Notes Team,
Footlocker.

"I’m very impressed with the flexibility of this product.”

Jeff Leichty.
Director of Information Technology,
Indiana Institute of Technology.

"I've download VersaCAT & VersaSRS, and I'm very impressed ...
Thank you for getting back to me so quickly. It's nice to see a company that takes an interest in the opinions of potential customers!”

William Kristoph.
Systems Administrator,
Leon County Clerk of Courts.

"I tried 17 different customer support SW and, according to screen shots and feature list, I've found this one is the best, with most comprehensive list of features.”

Robert Zenzerovic.
Istracom D.O.O.

"... thanks for the kind follow-up; we are very happy about the support and the response of your consultants. We believe that the support and service are key criteria when evaluating any system.”

Tareq Nu'man.
Systems Engineer,
Universe Computers, Kuwait.