An effective Help Desk, Service Request or Case Management System is becoming a critical success factor in a growing number of organizations. Businesses are constantly trying to find a more efficient way of providing full and well managed support throughout the cycle of managing their customers - this is where versaSRS can help.
Whether to support clients or internal users, versaSRS is a packaged application enabling organisations to quickly and effectively deploy comprehensive Service, Incident, Configuration and Service Level Management processes with a minimum investment in infrastructure.
Based on the ITIL service management system (IT Infrastructure Library), and built using the Microsoft .NET Framework, versaSRS provides a flexible and scalable solution for managing service requests or case management processes and providing cost effective solutions to end users and customers.
Adaptable to a diverse range of business processes, versaSRS combines a browser-based interface with a database back-end globally accessible system.
What makes versaSRS stand out from the crowd is its unique 'look and feel'. Although a browser-based application, versaSRS does not look like a traditional Webpage. Instead, it has been designed to look, behave and work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology.
Unlike other products on the market which use a single web page to deliver content, versaSRS has been developed with a multi-document interface that simulates a Windows environment providing a rich desktop style user experience, similar to familiar Microsoft Office products.
To discover more about versaSRS, click on the topic headings from the right hand menu list.
Don't have the time to install and trial software?
Why not take a fully functional online test drive by applying here