VersaDev Knowledge Base

 

 

New Contact Error

Category: FAQ

The information in this article applies to:

  • versaSRS v4.0.0 New Installation
  • versaSRS v4.0.0 Upgrade

Symptoms

Applies to versaSRS HelpDesk v4.0.0 - New Installation

Clicking the "New Contact" button on the Contact Search screen results in a versaCRM login screen being presented or a Page Not Found Error.

Cause

Application Setting - URL referencing incorrect path.

Resolution

(1) Download the file attached to this Knowledge Base Article under the "Supporting Documents" section to the right.

(2) Unzip the file contents to a folder on the server where the v4.0.0 versaSRS Helpdesk application is installed.

(3) On the server where the v4.0.0 versaSRS Helpdesk application is installed, browse to 'C:\Program Files\VersaDev\VersaSRS\VersaSRS\modules\CRM_Contacts'. (Assuming that you have previously installed versaSRS HelpDesk to the default location of C:\Program Files\VersaDev\VersaSRS\ - if your installation path is different, please adjust accordingly).

(4) Replace the file titled "CRM_Search.aspx" with the downloaded file.


Last Reviewed: 15/01/2009
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Article # Q731190


Last Reviewed 15/01/2009

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Supporting Documents

Click to view attachment, right-click to saveCRM_Search.zip