Rank: Newbie
Groups: Member
Joined: 7/29/2008
Posts: 3
Points: 9
Location: Australia
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Hi VersaDev Team,
Firstly let me say that versaSRS HelpDesk quite simply rocks! It is one of the most user-friendly and feature-rich helpdesk systems I've come across that not only does what it does well, but also is a no-brainer to implement and use – especially compared to the over-bloated so-called big market player systems out there.
One thing I love is the Email Updates mechanism, but one thing I would love to see, is the ability for a system operator to Right-Click on a Call and select “Mark As Read” against all updates in the call.
Keep up the great work guys.
Cheers,
TT
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Rank: Member
Groups: Member
Joined: 5/8/2008
Posts: 13
Points: 45
Location: Adelaide - Australia
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Hello TT,
Thank you for a great suggestion.
Your request shall be evaluated and assessed by our Development Team and will be considered for possible inclusion in a future release.
Cheers,
David
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