Rank: Newbie
Groups: Member
Joined: 6/4/2008
Posts: 4
Points: 12
Location: England
|
Hi,
I am currently assesing the Versa SRS helpdesk software for use in my companies support centre and had the last release of version 3 running fine. I have tried to install version 4 and after installing it with no problems I get a configuration error when I try to access the site:
Server Error in '/VersaSRS' Application.
Configuration Error
Description: An error occurred during the processing of a configuration file required to service this request. Please review the specific error details below and modify your configuration file appropriately.
Parser Error Message: Unrecognized configuration section 'connectionStrings'
Source Error:
Line 4: <add key="versaMenuLicenseKey" value="XXXXX-XXXXX-XXXXX-XXXXX-XXXXX" />
Line 5: </appSettings>
Line 6: <connectionStrings>
Line 7: <add name="SqlServerConnectionString" providerName="System.Data.SqlClient" connectionString="Server=localhost; Database=versasrs; Integrated Security=SSPI;" />
Line 8: <!--<add name="SqlServerConnectionString" providerName="System.Data.SqlClient" connectionString="server=localhost;database=VERSASRS;uid=versasrs;pwd=Versa2008!"/>-->
Source File: C:\Program Files\VersaDev\VersaSRS\VersaSRS\web.config Line: 6
Version Information: Microsoft .NET Framework Version:1.1.4322.2407; ASP.NET Version:1.1.4322.2407
Can anyone help me get this up and running please? My MD has agreed to go ahead with the purchase based on version 3 but needs reasssuring version 4 will be OK
Thanks,
Eric
+++ Divide By Cucumber Error. Please Reinstall Universe And Reboot +++
|
Rank: Newbie
Groups: Member
Joined: 6/4/2008
Posts: 4
Points: 12
Location: England
|
Never mind, found the problem :)
Needed to set ASP.NET to version 2 on the ASP.NET tab in the IIS properties for the web site.
+++ Divide By Cucumber Error. Please Reinstall Universe And Reboot +++
|
Rank: Member
Groups: Member
Joined: 5/8/2008
Posts: 13
Points: 45
Location: Adelaide - Australia
|
Hello Eric,
v4.0.0 of versaSRS HelpDesk does use .Net Framework 2.0 as a minimun system requirement.
As a result, if you have framewok 1.1 and 2.0 installed - and your default website under IIS is setup to use 1.1 framework - then when the versaSRS HelpDesk application is registered with IIS under the default website, framework 1.1 is applied by default also.
So, as you have correctly identified, IIS needs to set to use the 2.0 framework.
If you need both framework 1.1 and 2.0 to be used, then you would need to create a new 'Application Pool' specifically for versaSRS HelpDesk.
|
