versaSRS Patch Procedure

Date: 9 February 2009

Applies To: versaSRS 4.0.0

Patch No.: 003

What Is Included In This Patch
====================

Note: Previous patches must be installed first

Enhancements to versaSRSMailIn Windows Service:

i.) versaSRSMailIn.exe.config has been extended to support the following appSettings key / value pair:

<add key="DefaultInvalidSubject" value="versaSRS - Invalid Subject Field"/>

You will need to add this to your current versaSRSMailIn.exe.config using a text editor (e.g. notepad.exe)

The value of this key defines the default subject field when an email is received that has an empty subject.

Note: if the value of this key is empty the system will default to: versaSRS - Invalid Subject Field

ii.) Enhancement to XML Call logging.

XML Call logging now allows you to send a Close Confirmation email.

The following system rules apply when logging a call via XML:

i.) ClosedOnCall Will Only Apply If The Status Is Closed
ii.) CloseNotificationOnLog Will Only Apply If The Status Is Closed

Furthermore, if the status is Closed and the SolutionTypeID = 3 (Resolved), a CALL_RESOLVE_AND_CLOSE audit log is generated. This is consistent with logging a Call manually.

Finally, the XML document now supports the <ClosureTypeID> tag.

Download V4.0.0 Patch 003