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Rank: Newbie
Groups: Member
Joined: 11/3/2009
Posts: 9
Points: 27
Location: Staten Island, NY, USA
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There is a VersaSRS message that gets spliced in above Solution in closed ticket confirmation email, alot of users get confused by this and often overlook Solution information:
Your call 9770 with Help Desk has been closed.
Subject: [problem] TEST
Details: [details] TEST
This mail was sent by versaSRS (Browser-based Help Desk / Service Request Software System):
versaSRS provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS does not look like a traditional Webpage. Instead, it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology.
versaSRS Key Features: Thin Client Technology (100% Web-based); Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Call Logging; Easy Call Re-Assignment to an Individual or SkillGroup; New Call and Due Date Alerts; Call Escalations; Parent / Child Calls; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Queue, Skill Group, User Call Watcher Notifications; Customisable Prioritisation of Calls; Comprehensive Audit Trail and History; Call Templates; Call Scheduler; Event Manager; Customizable System Labelling.
Developed by VersaDev
www.versadev.com
support@versadev.com
Solution: [solution]TEST
Help Desk aims for the highest service standards and values your feedback. If you have any feedback on the service you have received, good or bad, please send us your comments.
How can I remove it?
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Rank: Member
Groups: Member
Joined: 5/8/2008
Posts: 13
Points: 45
Location: Adelaide - Australia
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Hello, The email footer is typically inserted at the very end of an email, and is branding on the Free Community Edition version. This email footer can be removed when licenses are purchased of either Standard, Professional or Enetrprise editions. If you have purchased licenses - then you are entitled to send an email to support@versadev.com and request instructions on how to remove this. Regards, David
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Rank: Newbie
Groups: Member
Joined: 11/3/2009
Posts: 9
Points: 27
Location: Staten Island, NY, USA
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I did purchase the standard license (upgraded from community) - email sent.
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Rank: Newbie
Groups: Member
Joined: 11/3/2009
Posts: 9
Points: 27
Location: Staten Island, NY, USA
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I've sent an email and have recieved auto case number Support Ticket Number: 127052 I'm waiting for a response for a week now.  BTW. the footer is not being placed at the very buttom of the email: 
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Rank: Advanced Member
Groups: Member
Joined: 11/20/2008
Posts: 43
Points: 32
Location: Australia
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Hi,
The email with instructions to remove the footer was sent to you on the 16th of November. I have just resent the email, be sure to check your spam folder in case it was incorrectly caught there. Let me know if you still haven't received it.
Cheers,
Philip
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