Cases Closed By Customer
For the period: [STARTDATE1] to [ENDDATE1]
true
false
Closed Cases - Details
SELECT TOP 100 PERCENT dbo.tbl_Calls.CallID AS [Case #], dbo.tbl_Calls.Subject, dbo.tbl_Users.FirstName + ' ' + dbo.tbl_Users.LastName AS [Assigned To],
dbo.tbl_PrimaryKeys.PrimaryKey AS [Category 1], dbo.tbl_SecondaryKeys.SecondaryKey AS [Category 2], dbo.tbl_TertiaryKeys.TertiaryKey AS [Category 3], dbo.tbl_Calls.UserID, dbo.tbl_Calls.QueueID,
dbo.tbl_Calls.Key1, dbo.tbl_Calls.Key2, dbo.tbl_Calls.Key3, dbo.tbl_Calls.CompanyName AS [Primary Company],
dbo.tbl_Calls.FirstName + ' ' + dbo.tbl_Calls.LastName AS [Primary Contact], dbo.tbl_Calls.ReqCompanyName AS [Secondary Company],
dbo.tbl_Calls.ReqFirstName + ' ' + dbo.tbl_Calls.ReqLastName AS [Secondary Contact], dbo.tbl_Calls.GroupID, dbo.tbl_Calls.CallStatusID,
dbo.tbl_Calls.DateEntered AS [Date Entered], dbo.tbl_Calls.DueDate AS [Due Date], dbo.tbl_Calls.Closed AS [Closed Date],
dbo.tbl_Calls.Computer AS [Primary SLA], dbo.tbl_Calls.ReqComputer AS [Secondary SLA], dbo.tbl_Groups.GroupName,
dbo.tbl_Billing.NumTransactions, dbo.tbl_Billing.ChargeCompany, dbo.tbl_Billing.SLA, dbo.tbl_Billing.Charge, dbo.tbl_Billing.CumulativeTime,
dbo.tbl_Billing.BilledTo
FROM dbo.tbl_Calls LEFT OUTER JOIN
dbo.tbl_Billing ON dbo.tbl_Calls.CallID = dbo.tbl_Billing.CallID LEFT OUTER JOIN
dbo.tbl_Groups ON dbo.tbl_Calls.GroupID = dbo.tbl_Groups.GroupID LEFT OUTER JOIN
dbo.tbl_TertiaryKeys ON dbo.tbl_Calls.Key3 = dbo.tbl_TertiaryKeys.TertiaryKeyID LEFT OUTER JOIN
dbo.tbl_SecondaryKeys ON dbo.tbl_Calls.Key2 = dbo.tbl_SecondaryKeys.SecondaryKeyID LEFT OUTER JOIN
dbo.tbl_PrimaryKeys ON dbo.tbl_Calls.Key1 = dbo.tbl_PrimaryKeys.PrimaryKeyID LEFT OUTER JOIN
dbo.tbl_Users ON dbo.tbl_Calls.UserID = dbo.tbl_Users.UserID
WHERE (dbo.tbl_Calls.Closed BETWEEN '[STARTDATE1] 00:00:00 AM' AND '[ENDDATE1] 11:59:59 PM') AND (dbo.tbl_Calls.QueueID = [PARAM1]) AND (dbo.tbl_Calls.CallStatusID IN (3))
ORDER BY dbo.tbl_Billing.SLA, dbo.tbl_PrimaryKeys.PrimaryKey, dbo.tbl_SecondaryKeys.SecondaryKey, dbo.tbl_TertiaryKeys.TertiaryKey